It is taking ages for me to get the phone IMEI blocked while police doesn’t like filing complaint on one end and at the other end mobile manufacturer as well as network providers through stones at each other.
Here is what Samsung CEO’s office has to say about this once it was escalated beyond customer service:
Dear Mr. Omshivaprakas,
Thank you contacting our CEO’s Office.
Firstly, we are sorry to know that your handset has been lost. With reference to your query, kindly get in touch with your mobile communication service provider (eg: Airtel, Vodafone etc). They will be able to advise you on the further course of action in this regard.
I hope this information will be useful to you.
Assuring you of prompt services at all times. We’ll always be happy to assist you.
With warm regards,
Samsung India Electronics Pvt. Ltd.
Airtel in response:
Greetings from all of us at airtel!
This is in reference to your complaint to TRAI dated 04 July 2012, regarding block the IMEI handset of your mobile handset.
As per your telephonic conversation with the undersigned, we would like to inform you that we are infeasible to block the IMEI of your handset model. We would request you to please contact your mobile operator.
We truly hope that the above details address your query adequately.
Bharti Airtel Limited
When contacted police about the lost phone so far I have been asked to write the complaint as its lost and not stolen just for the sake of getting FIR and they won’t be blocking IMEI either. So, what am I supposed to do? I don’t care of the mobile that has been lost but would definitely want me phone’s IMEI to be blocked as I don’t want that to be used by any one else.
Who will tie the bell?
Still searching for a solution…..