Many customers are prompted for passwords while accessing the sites hosted on Plesk windows servers. If you do not provide the password and cancel the password prompt, you will get the following error on browser: HTTP Error 401.1 – Unauthorized: Access is denied due to invalid credentials. Internet Information Services (IIS) You get this error [...]

Symptoms When attempting to log into Plesk Control Panel the following error is displayed: Unable to connect to database: saved admin password is incorrect. 0: C:\\Program Files\\SWsoft\\Plesk\\admin\\auto_prepend\\auth.php3:56 psaerror(string “Unable to connect to database: saved admin password is incorrect.”) Resolution Such problem occurs when password of admin in Plesk does not match the one set in [...]

To find the admin user password of Plesk: In Linux servers you can find the password in /etc/psa/.psa.shadow if you have the desktop access as administrator, run the following command %plesk_bin%\plesksrvclient.exe -get

How do I repair/rebuild all Qmail configuration files and restore settings for all mailboxes? Resolution: This can be done with Plesk mchk utility: # /usr/local/psa/admin/bin/mchk Synopsis: mchk [OPTION] –without-spam – restore all settings except for SpamAssassin configuration –with-spam – restore all settings –spam-only – restore only SpamAssassin settings This utility rebuilds in line with Plesk [...]

Dig and ping fails on the server though network configuration is found to be fine. No iptables or other firewalls installed on the server.You might face this issue even during the Plesk installation / re-installation. Resolution : To fix it you should specify full hostname of the server in the form of “hostname.domain.tld” instead of [...]

If you’re unable to access FPAdmin link via Plesk panel and in Setup page, Frontpage options are grayed you can quickly look through couple of things and get the issue resolved. (I was able to access the URL but Login prompt kept on popping up without allowing me in). First look at the logs of [...]